Privacy Policy

Last updated: May 2025

Introduction

Welcome to Reserveme.app ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our reservation management platform.

Information We Collect

Personal Information

When you use Reserveme.app, we may collect the following personal information:

• Name: Your full name for account identification
• Email: Your email address for account management and communication
• Company Information:
  • Company name
  • Company phone number
  • Company address
  • Company logo
• Location Data: Country information
• Language Preference: Your preferred language setting

Analytics Information

We use Google Analytics to understand how our service is used and to improve user experience. Google Analytics may collect:

• Information about your device and browser
• Your IP address (anonymized)
• Pages you visit on our platform
• Time spent on pages
• How you interact with our service
• General location information (country/city level)

This analytics data is collected automatically and helps us improve our service quality and user experience.

How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide and maintain our reservation management platform
• Account Management: To create and manage your user account
• Communication: To send you important updates about our service
• Customization: To personalize your experience based on your language preference
• Business Operations: To display your company information within the platform
• Service Improvement: To analyze usage patterns and improve our platform through Google Analytics

Information Sharing and Disclosure

We do not sell, trade, or share your personal information with third parties. Your data remains confidential and is used solely for the purposes outlined in this policy.

The only exception is Google Analytics, which processes anonymized usage data to help us understand how our service is used. Google Analytics operates under Google's privacy policy, and the data is used solely for analytical purposes.

Google Analytics

We use Google Analytics, a web analytics service provided by Google Inc. Google Analytics uses cookies and similar technologies to analyze how users interact with our website. The information generated about your use of our service (including your IP address) is transmitted to and stored by Google.

Google may use this data to:

• Evaluate your use of our service
• Compile reports on website activity
• Provide other services relating to website activity and internet usage

You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on, available at: https://tools.google.com/dlpage/gaoptout

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Your Rights and Account Deletion

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and associated data
• Withdraw consent for data processing

How to Delete Your Account and Data

If you wish to delete your account and all associated information, you can contact us through:

1. Website Chat: Use the chat feature available on our website
2. Email: Send a request to tickets@reserveme.p.tawk.email

We will process your deletion request within a reasonable timeframe and confirm when your data has been removed from our systems.

Cookies

Our website may use cookies to enhance your browsing experience and for analytical purposes through Google Analytics. You can control cookie settings through your browser preferences.

Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure that any such transfers comply with applicable data protection laws.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: tickets@reserveme.p.tawk.email
• Website Chat: Available on our website

Legal Basis for Processing

We process your personal information based on:

• Contractual necessity: To provide our reservation management services
• Legitimate interests: To improve our services and ensure platform security
• Consent: For analytics and marketing communications (where applicable)

Compliance

This Privacy Policy is designed to comply with applicable data protection laws, including GDPR for European users and other relevant privacy regulations.

By using Reserveme.app, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.